Jun 2007
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Feb 2010
Computer Trainer - AL ITTEFAQ STEEL PROD CO
Responsible for day-to-day functional direction of agents within
the program training classroom environment, including student progress
monitoring for the duration of training, providing coaching and developmental
feedback and readiness recommendations
Utilize effective presentation and facilitation skills including creative
training techniques and adult/accelerated learning techniques using a variety of
training delivery modalities in a classroom environment
Prepare and present training materials through classroom learning, hands on
demonstrations, and supporting activities Accountable for achieving individual
training performance metrics
Support and partner with Operations to transition of agents from training to
production environment, ensuring competency levels meet business needs (where
required)
Maintain relevant product knowledge for each account by taking calls, attending
client and cross functional meetings (as needed), and side by side observations
Ensure effective, consistent communication with managers, peers, and other
resource groups, including day-to-day informal interaction with clients
May support Instructional Design team in designing and developing training
materials for various instructional delivery methods including; computer-based
training, interactive, classroom training, and written job aids
Measure the effectiveness of training programs using various feedback methods –
focus groups, interviews, and surveys that will lead to enhancement of training
resources and programs based on results of evaluation
Recommend curriculum modifications to Training Manager/Supervisor on the basis
of internal customer feedback and/or Training Needs Analysis
